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Refund policy

RETURN POLICY

We offer refunds and exchanges within the first 7 days from the date of purchase. After 7 days, no return, exchange, or refund will be accepted.

Eligibility criteria:

  • Item must be unused and in the same condition as received.
  • Original packaging must be intact.
  • Sale items may not be eligible for return or exchange.
  • Only defective or damaged items are eligible for replacement.

Certain product categories are exempt from return/refund, and this will be communicated during purchase.

Approved returns will be inspected, and upon passing quality checks, processed per our policy.

Important Note on Discounted Orders and Partial Returns:

In case of orders placed using a promotional discount, partial returns may lead to cancellation of the full discount. If any item from a discounted order is returned individually, the original discount may be revoked, and the refund amount will be adjusted accordingly.

All accepted returns are subject to a ₹50 restocking fee, regardless of whether the order was placed using a discount or not. This restocking fee will be deducted from the refund amount.

REFUND POLICY

Cancellation is allowed within 24 hours of placing the order. Cancellations may not be accepted if the item is already shipped or out for delivery.

If you receive a defective or damaged product, report it within 7 days to our customer service. After verification, we may provide a replacement or refund.

In case of refunds approved by Athloun Product Lab, the refund will be processed within 15 days.

Note on Refunds for Partially Returned Discounted Orders:

In case of partial returns of orders placed under a promotional discount, the entire discount applied to the original order may be cancelled. The refund will then be calculated based on the revised order value, and the applicable restocking fee of ₹50 will also be deducted.

RETURNS, REFUNDS, EXCHANGES & CANCELLATION – FAQS

1. CAN I RETURN OR EXCHANGE A PRODUCT AFTER PURCHASE?

Yes, within 7 days of delivery. After that, we do not accept returns, exchanges, or refunds.

2. WHAT ARE THE MANDATORY CONDITIONS FOR A RETURN OR EXCHANGE?
  • Product must be unused, unwashed, and undamaged.
  • Must include original packaging and all tags.
  • Seal tag (if any) must be intact.
  • Products without tags or signs of use will not be accepted.
3. WHAT IF MY PACKAGING OR TAGS ARE NOT INTACT?
  • Product will fail quality check during pickup or at warehouse.
  • Return/exchange request will be rejected.
4. ARE THERE ANY ITEMS THAT CANNOT BE RETURNED OR REFUNDED?

Yes, some categories are non-returnable or non-refundable. This will be mentioned at the time of purchase.

5. WHAT IS THE PROCESS TO RETURN A PRODUCT?
  • Submit a return request within 7 days of delivery.
  • INR 50/- restocking fee will be deducted from all accepted return refunds.
  • Quality check will be done during pickup.
  • Refund is issued within 5–7 business days after warehouse verification.
6. HOW WILL MY RETURN BE PICKED UP?

Pickup will be done from the original delivery address. Please ensure the product is in original condition with all tags.

7. HOW DOES THE EXCHANGE WORK?
  • Submit an exchange request within 7 days.
  • No processing fee for exchanges based on size/preference.
  • Quality check will be done during pickup.
  • If the product passes inspection, replacement will be delivered in 5–7 business days.

Note: Partial exchanges are not allowed on orders placed with a promotional discount. The entire order must be exchanged together to be eligible.

8. ARE ALL PRODUCTS ELIGIBLE FOR EXCHANGE?
  • No, items marked as non-returnable at the time of purchase cannot be exchanged.
  • Partial exchanges are not allowed on promotional orders. Only full-order exchanges are accepted.
  • Exchanges are subject to product availability and eligible pin codes.
9. WHAT HAPPENS AFTER I SEND THE ITEM FOR RETURN OR EXCHANGE?
  • You will receive a confirmation email after we inspect the item.
  • If approved, return/exchange will be processed as per our policy.
10. WHAT IF I RECEIVE A DEFECTIVE OR DAMAGED PRODUCT?
  • Report within 7 days to our customer service.
  • After verification, we may issue a free replacement or full refund.
11. WHAT IF THE PRODUCT DOESN’T MATCH WHAT’S SHOWN ONLINE?

Report within 7 days of delivery. Our team will assess and offer an appropriate resolution.

12. CAN I CANCEL MY ORDER?

Yes, within 24 hours of placing the order.

  • If already shipped or out for delivery, cancellation may not be possible.
  • You may reject the delivery at your doorstep in such cases.
13. DOES ATHLOUN RESERVE THE RIGHT TO DENY RETURNS/EXCHANGES?

Yes, in case of policy misuse or breach, Athloun may deny the request at its discretion.

14. WHAT HAPPENS IF I RETURN ONLY PART OF MY ORDER PLACED WITH A DISCOUNT?

In such cases, the entire discount applied at the time of purchase will be revoked. The refund will be recalculated based on the full price of the items retained, and the ₹50 restocking fee will be deducted.

15. HOW CAN I CONTACT CUSTOMER SUPPORT?

Email: support@athloun.com. Our team is happy to assist you.